FAQ

How to add team members/users to Premagic account

How to Invite Team Members to Your Premagic Account Premagic lets you add team members with different permission levels to your account. Here's how to invite your teammates: Step 1: Log in to Premagic Log in to your Premagic account on the web application at app.premagic.com. Step 2: Navigate to Users Go to Settings from the left navigation bar and click on Users. Step 3: Add a Team Member Click on Add team member on the Users page. A form will open where you'll need to fill in the following details: - Name - Phone Number - Email - Role (see role descriptions below) Step 4: Choose a Role Select the appropriate role for your team member. Each role determines what they can access within the application: Owner: Complete control of account settings and user management. Super Admin: Full access to all events, permissions, and user management. Manager: Manage and create events with given permissions. Can invite and list other users. Standard User: View events assigned to them. No event creation rights. Photographer: Can upload photos to assigned events only. Step 5: Send the Invite Once you've filled in all the information and selected a role, click Invite team member. That's it! Your teammate will immediately receive an email invitation to join the team and log into the account. They'll be able to access relevant features based on the role you've assigned.

Setting up Face Check-in

Premagic allows you to enable face check-in for the attendees on the event day. The face check-in features works only for the registered attendees. Step 1: Get the attendees to register using the Premagic Photo Registration Link Step 2: Head over to the "attendees" tab on your Premagic dashboard where you can find the Face Check-in Link in the bottom right section of the page. You can also add different zones for face check-ins. Step 3: On the event day, you need to keep the Face check-in link open on a device. The link lets user take their selfies and select the zones. Premagic AI identifies registered attendee face and rejects the check-in for unregistered attendees. You can also enable badges on the dashboard so that on facial check-in user badge gets generated. You can check our Video Guide here. For best utility we recommend using Premagic Registration modules or embeds so that users need not register multiple times for the event. Contact support@premagic.com to know more about registrations and check-ins.

What to do if you see a corrupt photos error.

1. To fix this, head over to view on the top -> Advance settings -> queues -> clear all. Once this is done head over to the project and bulk delete all the corrupt photos.   Video guide: https://www.loom.com/share/2776f14a1a864321848ad4f19e31bb6e?sid=6920af17-2844-4afb-8b44-7a0cbe9d9cde 2. If the issue still persists, copy the images in your system to a different location and upload again. If neither steps work, the photos are most likely corrupt and Premagic will not allow you to upload it. You can upload the rest of your pictures without uploading the corrupt images.

Installing the Desktop Application

Link to Install the desktop app - Click here Facing Error? For Macbook: Click on show in finder >> Right click on Premagic Icon >> Click on "open" >> Click on "open anyway" Video Guide - Here For Windows In case there is an issue in running the installation file, click on "more info" >> Click on "run anyway" ​​ Hope this helps!

Importing attendee data into Premagic: what consent you need

When you import a list into Premagic, you're sharing attendee data with us so we can help you send event notifications, produce personalised posters, and run your marketing. You are the data controller for your event. Premagic is a third-party processor acting on your instructions, and the providers we use are sub-processors. Most of this is ordinary personal data. One part, facial recognition, is treated differently and needs a stronger form of consent. This article explains both. The general case: sharing data for communications and marketing For a standard import (name, email, headshot for posters, and similar fields), attendees need to have agreed that their data can be shared with third-party providers like Premagic for these purposes. As the controller, you collect that agreement, usually by covering it in your registration terms or privacy notice. So before you import, make sure your privacy notice or terms tell attendees their data will be shared with third-party processors to deliver event communications and marketing materials. Importing a list is your confirmation that you've done this. A headshot on its own counts as ordinary personal data here. Using it to print a poster or personalise an email doesn't require biometric consent. That threshold is only crossed when a face is run through recognition to identify someone, which is covered next. When facial recognition applies: the photo consent flag Photo matching uses facial recognition to identify attendees in event photos. This turns a headshot into biometric data, which privacy laws such as GDPR and India's DPDP Act treat as a special category needing explicit consent. Premagic only processes a headshot this way when your import includes the photo consent flag for that attendee. Without the flag, the headshot is used only for the general purposes above and is never enrolled for facial recognition. Set the flag only for attendees who have given explicit biometric consent, agreeing that their selfie and facial data can be collected and processed, including by third-party AI providers, for photo identification and delivery. This is the wording attendees accept: I consent to the collection and use of my selfie and facial biometric data for the purpose of identifying and delivering my event photos. My data may be processed by third-party AI service providers for this purpose. I have read and accept the Terms of Service and Privacy Policy. What to do if you don't have consent yet Sometimes you import attendees who never saw a consent step, such as a list from another system. Don't assume consent. For the general case, confirm your privacy notice covered third-party sharing before you import. For facial recognition, don't set the photo consent flag unless you hold explicit biometric consent. You can have Premagic send a consent request email to those attendees; once they consent, photo matching is enabled for them. Quick checklist 1. Confirm your privacy notice or terms cover sharing attendee data with Premagic and third-party providers for communications and marketing. 2. Import general fields (name, email, headshot) for those purposes freely once the above is covered. 3. Set the photo consent flag only for attendees who have given explicit biometric consent. 4. For attendees with no consent on record, send the consent request email through Premagic before enabling photo matching. 5. If you're unsure, check with your legal or privacy contact before importing. Questions? Reach our support team through the chat widget.